Privacy Policy

Effective date: April 3, 2023

  1. Introduction

Dubai Direct ("we," "us," or "our") is committed to protecting the privacy and personal data of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: When you fill out our contact forms or request services, we may collect your name, email address, phone number, and other contact details.
  • Company Information: If you provide us with company details during the inquiry or registration process, we may collect information such as company name, address, and industry.
  • Financial Information: For payment purposes, we may collect payment card details or other financial information. However, please note that we do not store payment card information. It is securely processed and handled by our third-party payment processors.
  • Usage Information: We may collect information about how you interact with our website, including IP address, browser type, operating system, and pages visited.
  • Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
  1. Use of Personal Information

We may use the collected personal information for the following purposes:

  • To provide and deliver our services to you, including company incorporation, visa services, banking assistance, and relocation support.
  • To respond to your inquiries, requests, and provide customer support.
  • To personalize your experience and improve our website and services.
  • To send you promotional and marketing communications if you have opted in to receive them. You can opt out of these communications at any time.
  • To comply with legal obligations and resolve disputes.
  • To protect our rights, property, and safety, as well as the rights, property, and safety of our users and others.
  1. Disclosure of Personal Information

We may share your personal information in the following circumstances:

  • Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as IT support, payment processors, and logistics providers. These service providers are bound by confidentiality obligations and are only authorized to use your personal information as necessary to provide the requested services.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or third party involved in the transaction.
  • Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, or in response to a valid request from law enforcement authorities or other government officials.
  • Consent: We may share your personal information with third parties if you have provided your explicit consent for such disclosure.
  1. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer have a legitimate business need to process your personal information, we will securely delete or anonymize it.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information.

  1. Your Rights

You have certain rights regarding your personal information, subject to local data protection laws. These rights may include:

  • Access: You can request access to the personal information we hold about you and receive a copy of it.
  • Rectification: You can request that we correct or update your personal information if it is inaccurate or incomplete.
  • Erasure: You can request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Restriction: You can request that we restrict the processing of your personal information under certain circumstances, such as when you contest its accuracy or the lawfulness of our processing.
  • Objection: You can object to the processing of your personal information under certain circumstances, such as when we are relying on our legitimate interests to process your information.
  • Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format and have the right to transmit it to another controller where technically feasible.
  • Withdrawal of Consent: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

  1. Third-Party Services

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal information.

  1. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. By accessing our website or using our services, you consent to the transfer of your personal information to countries outside of your own.

  1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal obligations. The updated Privacy Policy will be posted on our website, and the "Effective Date" at the top of the policy will indicate the date of the latest revisions. We encourage you to review this Privacy Policy periodically for any updates.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at

Please note that this privacy policy is a general template and may need to be customized based on your specific business practices, applicable laws, and the requirements of your jurisdiction. It's always recommended to consult with a legal professional to ensure compliance with privacy laws and regulations.